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Frequently Asked Questions

Our Products Sourcing Quality

What sort of products do you sell?

All of the products we sell are charity shop donations. At the moment we stock mainly Books, CDs, DVDs and Games. However, we also a wide range of other gems such as homeware and technology. Our charity shop partners can sell anything that has a barcode. We are constantly working on adding more categories for you to choose from and have begun uploading other great gems.

Thriftify is creating a movement of positive purchasing by connecting charities and ethical, sustainable businesses with consumers who care.

This movement creates a true circular economy, benefiting charities, the environment, and of course all the passionate thrift lovers out there!

Where are the products?

The products we sell are stored in charity shops and charity chain warehouses. We provide them with the technology to get their best gems to you.

What condition will my products be in?

Our products come in three main conditions – Very Good, Good and Used.

The detailed description of these conditions can be found in our products conditions guide.

If a Book, CD or DVD doesn’t fall into any of these conditions it’s sent for recycling. No product is wasted. If you’re not happy with the quality of your pre-loved product please let us know and we’ll do our best to keep you happy.

Delivery & Shipping

What are your delivery costs?

Standard delivery is €4.70 to Irish customers with varying charges to ship everywhere else in the world.

How long will it take for my book to arrive?

We ask that each of our charity shop partners process and ship your order within 2 working days. Standard shipping should take an additional 5-8 working days.

Do you offer faster shipping rates?

We currently offer just one standard shipping rate for all customers - we’re working hard on improving our shipment solutions and hope to offer more options soon. All of our postage solutions are set up with speed of delivery in mind. Please check our delivery information page for more details.

Can I change my delivery address?

You can change your address at any time during the Checkout Process.

However, because we process requests very quickly, once your order’s been placed it’s no longer possible to change the delivery address.

If you have made a mistake with your order, please contact us as soon as possible and we will try and resolve any issues.

Do you provide an order tracking facility?

Tracking comes as standard for orders within the Republic of Ireland. We have also recently added tracking as standard for all international orders. If you have not received your tracking number or are having any issues please contact us.

Where is my order?

Account Customers

If you have set up an Account the current status of your order is displayed in your Account Dashboard.

You can find this by logging in here.

We will keep you up-to-date by email at every stage of the dispatch process.

Guest Customers

If you have placed an order as a Guest the Account Dashboard facility is not available.

We will also keep you up-to-date by email at every stage of the dispatch process.

For more details about our delivery process and timings please visit the delivery information page.

If you have any concerns about your order please don’t hesitate to contact us.

Payments and Refunds

What payment methods are available?

We accept payments by PayPal, Stripe and by all major credit and debit cards excluding American Express.

If I buy more than one item, will they be shipped at the same time?

We do try to keep orders together, but sometimes to help ensure the quickest possible delivery we’ll split your order into several packages.

What’s your refund policy?

We’re happy to discuss any concerns you may have, and can provide refunds within 30 days of purchase. If you would like to discuss a refund claim please contact us.

How can I contact Thriftify

We are always here for our thrifters so in case of any questions or concerns please do not hesitate to contact us.

You will find all the details on the contact us page.

I have a question that isn't listed here.

If you’d like to ask us anything else, when we’ll have your book in stock, how to overthrow capitalism, that kind of thing. Why not submit it here?

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